Terms of Service

These Terms of Service ("Terms") govern your use of KromaOS, the business platform operated by ITK Alliance Group ("we", "us"). By creating an account, signing in, or using the service, you agree to these Terms. If you use KromaOS for a company, you confirm you are allowed to accept them for that company.

If you do not agree, do not use the service.

You must give accurate details and keep them up to date. You are responsible for your password and for everything done through your account. Keep it confidential and tell us at once if you think it has been used without your permission.

You must be at least 16 years old, or old enough to form a binding contract where you live, and an authorised user of a workspace you join.

KromaOS is provided on a subscription basis. We grant you a limited, non-exclusive, non-transferable right to use the product for your business during your subscription, under these Terms.

We may add, change or remove features over time. We aim to give notice of changes that materially reduce what you can do, and we may offer different plans with different features.

You agree not to:

• Break the law, infringe anyone's rights, or use the service to harm or deceive others.
• Attempt to access a workspace, account or data that is not yours.
• Probe, scan or test the security of the service, or interfere with it, without our written permission.
• Upload malware, or content that you do not have the right to share.
• Resell, sublicense or rent the service, or copy it to build a competing product.
• Use the service to send spam or unlawful messages.

You and your company own the data you put into a workspace ("Customer Data"), including its records and files. We do not claim ownership of it. You grant us the right to host, process and back it up so we can run the service for you.

You are responsible for the accuracy and legality of Customer Data, and for having the rights and consents needed to put it in the product, including the personal information of the people in it.

You can export Customer Data during your subscription. After termination we keep it for a short period so you can recover it, then delete it, unless the law requires us to keep it longer.

Paid plans, prices and billing periods are shown in the product and on our pricing page. Fees are charged in advance for each period, and, unless the law says otherwise, are non-refundable.

We may change prices with reasonable notice before your next renewal. If you do not agree, you can cancel before the change takes effect. If a payment fails, we may suspend a paid feature until it is settled. Prices shown in a demo or a placeholder plan are for illustration and are not an offer.

KromaOS can connect to services you choose, such as email, calendar, cloud storage, maps or payment providers. Those services are governed by their own terms and privacy policies. We are not responsible for them, and you use them at your own risk.

We and our licensors own KromaOS, its software, design, brand and content, and all related rights. These Terms give you the right to use the service, not to own it. You may not use our name or logos without our written permission, except as the product itself allows.

If you send us feedback or suggestions, we may use them without any obligation to you.

We work to keep the service available and secure, but we do not promise it will be uninterrupted or error free. We may carry out maintenance, and we will try to give notice of planned downtime. Support is provided as described in your plan.

The service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose and non-infringement.

KromaOS helps you run your business but does not give legal, tax, accounting or financial advice. Figures, reports and automations are tools you must review. You are responsible for the decisions you make and for meeting your own legal and accounting duties.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability for a claim is limited to the fees you paid us in the twelve months before the event that caused it.

Nothing in these Terms limits liability that cannot be limited by law.

You can cancel at any time from your billing settings. We may suspend or end your access if you break these Terms, if we must for a legal or security reason, or if a payment is overdue. Where we can, we will warn you first and give you a chance to put it right.

When the agreement ends, your right to use the service stops. The sections that by their nature should survive (such as ownership, disclaimers and liability) will continue to apply.

These Terms are governed by the laws of the Republic of Rwanda, and the courts of Kigali have exclusive jurisdiction, unless a mandatory law in your country gives you other rights. Before going to court, we both agree to try to settle a dispute by talking first.

We may update these Terms. We will post the new version here, change the date at the top, and, for a material change, tell you in the product or by email before it takes effect. Continuing to use the service after a change means you accept the new Terms.

Questions about these Terms? Email legal@kromaos.app or write to ITK Alliance Group.